Along with dozens of other people my son and his friends turned up at Three Bridges to travel to Brighton for Brighton Pride. With four sixteen year olds and a fourteen year old, Groupsave would be the ideal ticket. But guess what? Southern suspends Groupsave for Brighton Pride day (also for White Air and the Lewes Bonfire Day). While we were waiting we heard three other groups of people find this out at the ticket sales point. They were all as annoyed as we were.
Now I understand that Groupsave is designed to fill empty of peak seats, and that there would be fewer empty seats on Pride day. But to the customer this looks like nothing less than a rip-off. Southern advertise a product, and on the one day someone wants to use it they withdraw it. Sneaky.
It wasn’t made any better by the fact that the ticket office doors at Three Bridges were stuck closed – resulting in huge queues at the ticket machine.
Don’t get me wrong – I do like Southern. I like their nice trains, and the range of good fares. But they do need to get their act together in other ways.